Delivery Information

CHRISTMAS DELIVERY INFORMATION

PLEASE BE AWARE – Any orders placed after the recommended postal dates may not reach you before Christmas, if you you require special delivery and need before Christmas please contact us as there will be an extra charge for this service and payment will have to be made to us directly via Paypal.

UK Standard Delivery (Order before noon GMT)

United Kingdom (excluding Channel Islands & BFPO addresses) up to 4-7 working days*

Northern Ireland and AB Postcodes up to 7 working days*

Highlands and Islands up to 7 working days*

All of our items are individually priced for delivery based on the weight of the item. Please to go the cart to check out your order delivery amount.

*Each extra item added to your order will incur an extra £1.00 delivery cost

*Please allow an extra working day for deliveries over UK Bank Holidays.

***Puppia & Pinkaholic Deliveries***

Please be aware as stated on all Puppia & Pinkaholic products we aim to dispatch within 7 WORKING days, but as as stated on the website these particular orders may take slightly longer due to deliveries and stock.

Please be aware the delivery of Puppia / pinkaholic products CAN take 2-3 weeks for delivery but we aim to get them to you in 7 working days, also allow extra time to this guideline when ordering from outside of the UK.

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We aim to dispatch within 1-2 days and deliver all mainland UK standard orders in 2-4 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery after 7 working days please contact us here.

PLEASE BE AWARE IF YOU DO NOT PROVIDE US THE CORRECT SHIPPING ADDRESS OR NOTIFY US WITHIN 6 HOURS OF BUYING YOUR PRODUCTS WE WILL NOT BE HELD RESPONSIBLE FOR THIS – IF YOU MAKE AN ORDER AND NEED US TO SEND TO AN ALTERNATIVE ADDRESS PLEASE LET US KNOW IMMEDIATELY IF POSSIBLE BY EMAILING US AT hello@ilovepugs.co.uk

International Delivery

World wide delivery Europe, North & South America and Australia, Asia and Africa (including South Africa) *

PLEASE ENSURE YOU SELECT THE CORRECT DELIVERY AREA IF YOU ARE OUTSIDE OF THE UK.

All of our items are individually priced for delivery based on the weight of the item and where in the world they will be delivered. Please to go the cart to check out your order delivery amount.

If you do not choose the correct area of the world  for your delivery we reserve the right to request the correct amount to be paid and until this is paid we will hold any shipping of your item(s).

*Each extra item added to your order will incur an extra £1.50 delivery cost

All orders are shipped from the UK. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges you are advised to contact your local customs office.

Incorrect Product Delivery

In the very unlikely event you are sent the wrong order by us we will refund the cost of postage for you to send back to us once we have full evidence of the cost of the delivery cost to you, this can be provided to us as a photo or scanned image. If you can’t provide evidence we will unfortunately not be able to refund this cost, if you have any questions in relation to this email us at hello@ilovepugs.co.uk or if you are in this situation please send postage evidence to the same email address.